BHC Thermal Arm Protectors

We want you to be completely satisfied with your purchase. If for any reason you are not, please review the following guidelines for returns and exchanges.

General Merchandise (Parts, Accessories)

• Timeframe: You may return or exchange most items within 30 days of the original purchase date.

• Condition: Items must be in new, unused, and sellable condition with all original packaging, tags attached, and proof of purchase (receipt).

• Refund Method: A full refund will be issued to your original form of payment.

• Apparel: Padded cycling shorts cannot be returned for sanitary reasons if they have been worn.

Return Process

• Bring the item(s) you wish to return to our store location. For online purchases, please contact us first to initiate the return process.

• Provide Proof of Purchase: A sales receipt or order confirmation is required for all returns.

• Inspection: Our team will inspect the item to ensure it meets the return conditions.

• Receive Refund/Credit: Once approved, we will process your refund or issue store credit. Please allow several business days for the refund to appear on your original payment method statement.

Questions?

If you have any questions about our return policy or a specific item, please contact us at 207-610-9899 or aaron@bluehillcyclery.com  We're here to help!

Order Processing Time: 

• All orders are processed within 3 business days. Orders are not shipped on weekends or holidays.

Shipping Rates & Delivery Estimates: 

• We ship within the continental United States only and via USPS Ground Advantage

• We offer a simple flat-rate shipping fee of $9.99 for all items exclusing stickers which ship free

• Estimated delivery times are 3–7 business days

• For delivery outside of the continental U.S., call 207-610-9899 for shipping rates

Order Tracking: 

• When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

Damages & Missing Packages: 

• Blue Hill Cyclery is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.